San Diego Senior AdvisorHealth Shield Home Health Services is a Medicare-certified home health agency based at 3914 Murphy Canyon Road,, Suite A163 in San Diego, CA 92123. Medicare first certified it in 2021, 5 years ago. Medicare rates its quality of patient care at 4 out of 5 stars, above the California average of 3. It beats the California average on 7 of the measures Medicare publishes and trails on none.
What is Health Shield Home Health Services's Medicare record?
| Agency | Health Shield Home Health Services |
|---|---|
| Address | 3914 Murphy Canyon Road,, Suite A163, San Diego, CA 92123 |
| Phone | (858) 987-0533 |
| Medicare provider number (CCN) | 559443 |
| Ownership | Proprietary |
| Medicare-certified since | 05/25/2021 |
How does Health Shield Home Health Services score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Health Shield Home Health Services. It is better than the California average on 7 and worse on 0.
| Measure | Health Shield Home Health Services | California average | U.S. average | vs. California |
|---|---|---|---|---|
| Started care on time | 97.9% | 95.4% | 96.6% | About the same |
| Got better at walking or moving around | 87.5% | 86.3% | 88.6% | About the same |
| Got better at getting in and out of bed | 92.9% | 86.1% | 89.8% | Better |
| Got better at bathing | 100% | 89.1% | 90.7% | Better |
| Breathing improved | 100% | 88.9% | 91.5% | Better |
| Got better at taking medicines correctly | 100% | 85.2% | 88.3% | Better |
| Medication issues addressed on time | 96.2% | 92.4% | 94.4% | Better |
| Flu shot status checked | 70.8% | 69.8% | 63.3% | About the same |
| Met expected function at discharge | 77.6% | 61.5% | 71.7% | Better |
| Falls with major injury (lower is better) | 0% | 0.6% | 0.9% | Better |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: met expected function at discharge, got better at taking medicines correctly and breathing improved.
What do patients say about Health Shield Home Health Services?
74% of surveyed patients said they would definitely recommend Health Shield Home Health Services, based on 10 completed surveys. The California average is 77%.
| Survey question | Health Shield Home Health Services | California average | U.S. average | vs. California |
|---|---|---|---|---|
| Team gave care in a professional way | 56% | 87% | 89% | Worse |
| Team communicated well | 78% | 85% | 86% | Worse |
| Team discussed medicines, pain and home safety | 76% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 56% | 83% | 85% | Worse |
| Would definitely recommend the agency | 74% | 77% | 79% | Worse |
Do Health Shield Home Health Services's patients end up back in the hospital?
Medicare rates Health Shield Home Health Services worse than the national rate on: preventable hospital stays during care.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 74.1% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Worse Than National Rate | 15.4% |
Which home health services does Health Shield Home Health Services provide, and which does it not?
Health Shield Home Health Services reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Health Shield Home Health Services? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which San Diego-area ZIP codes does Health Shield Home Health Services serve?
Health Shield Home Health Services tells Medicare it serves 28 ZIP codes in San Diego County.
- 91902
- 91910
- 91911
- 91942
- 91945
- 91950
- 91977
- 91978
- 92019
- 92020
- 92021
- 92071
- 92105
- 92106
- 92110
- 92111
- 92113
- 92114
- 92115
- 92119
- 92122
- 92123
- 92124
- 92128
- 92129
- 92131
- 92139
- 92154
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Health Shield Home Health Services before starting care?
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve San Diego, CA?
These Medicare-certified agencies are also based in or near San Diego.
- Absolute Home Health Inc — 5 of 5 stars
- Meridian Home Health — 4.5 of 5 stars
- Comfort and Thrive Home Health — 4 of 5 stars
- Accentcare Home Health of California, Inc — 3.5 of 5 stars
- Lorian Health — 3 of 5 stars
- Angelicum Home Health Inc — 2.5 of 5 stars
All Medicare-certified home health agencies in San Diego County
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Health Shield Home Health Services Medicare-certified?
Yes. Health Shield Home Health Services is certified by Medicare under provider number 559443 and has been since 2021. Original Medicare pays certified agencies directly for covered home health care.
What is Health Shield Home Health Services's Medicare star rating?
4 out of 5 for quality of patient care. The California average is 3.
Does Health Shield Home Health Services provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
